The age of vertical models is here (via @eoghan)

kept by eddie mar 27

Intercom released a new vertical model for its Fin customer service agent, trained by its AI Group, marking its biggest technological advance in three years.

Be There for Every Customer With Meta Business Agent
Meta launches Business Agent AI for WhatsApp, Messenger, and Instagram, automating customer responses, sales, and operations for businesses of all sizes.
also on #customer-service, #ai
Input based pricing vs Output based pricing
The article contrasts input-based pricing (charging for resource usage like API calls) with output-based pricing (charging for resolved outcomes), explaining their trade-offs in customer perception, measurement complexity, and product incentives.
also on Fin, Intercom
Say something people want
Founders should stop describing what they built and instead articulate the specific outcomes and feelings their customers truly desire to make their product resonate.
also on Fin
Clay | Go to market with unique data—and the ability to act on it
Clay provides a platform that combines 150+ premium data sources and AI agents for go-to-market teams to automate growth workflows and turn data into revenue.
also on Intercom, #enterprise, #ai
The AI pricing and monetization playbook - Bessemer Venture Partners
AI pricing must shift from per-seat SaaS to outcome-based models that account for compute costs and align with customer value, according to Bessemer Venture Partners.
also on Intercom, #enterprise, #ai