Reading up on Fin
5 deep · digging since mar 27
- Say something people want
Founders should stop describing what they built and instead articulate the specific outcomes and feelings their customers truly desire to make their product resonate.
- Say something people want
Founders must learn what customers truly want and position their product around those desires, using customer interviews to uncover aspirations, outcomes, and requirements, rather than relying on internal jargon.
- Input based pricing vs Output based pricing
The article contrasts input-based pricing (charging for resource usage like API calls) with output-based pricing (charging for resolved outcomes), explaining their trade-offs in customer perception, measurement complexity, and product incentives.
- Salesforce to Acquire Fin (formerly Intercom) for $3.6B
Salesforce acquires Fin (formerly Intercom) for $3.6B to compete in the AI customer support agent space, with many commenters debating whether AI support is truly better than human-led support.