Reading up on ServiceNow
5 deep · digging since feb 05
- Gen Z is not booing AI. It is booing its own job market
Gen Z's booing at commencement speeches reflects accurate reading of job market data showing AI will disproportionately displace entry-level workers, not generational confusion.
- A New Framework for Evaluating Voice Agents (EVA)
ServiceNow's EVA framework jointly evaluates voice agents on task accuracy and conversational experience, revealing a consistent accuracy-experience tradeoff across 20 systems.
- THE 2028 GLOBAL INTELLIGENCE CRISIS
Rapid AI-driven automation of white-collar work could trigger a deflationary spiral by destroying consumer demand faster than productivity gains can compensate.
- Software Is Dead — Long Live Software - by Euclid Ventures
AI will expand the software market rather than kill SaaS, and vertical software with strong data and workflow moats will survive and thrive.
- AI Won’t Kill the Software Business, Just Its Growth Story - WSJ
Despite AI-driven selloffs in software stocks, replacing complex enterprise platforms like Salesforce or Workday with AI is impractical due to their deep subject-matter expertise.