One topic. Every takeSeek and you shall find

Reading up on customer-experience

2 deep · digging since may 01

Salesforce to Acquire Fin (formerly Intercom) for $3.6B
Salesforce acquires Fin (formerly Intercom) for $3.6B to compete in the AI customer support agent space, with many commenters debating whether AI support is truly better than human-led support.

Takes

I told @jrfarr I make money off Stripe's 0.4% invoicing fee I told @jeff_weinstein one of my 24 Stripe accounts has a -$2K balance Yet they flew me to San Francisco and offered me a non-alcoholic Guinness. @stripe is one of the rare big companies that doesn’t enshitify and actually cares about its customers.
@marclou