Reading up on Citibank
2 deep · digging since dec 13, 25
- Why the ATM didn’t kill bank teller jobs, but the iPhone did
The ATM initially complemented bank tellers, increasing their numbers through Jevons effect, but the iPhone's mobile banking later replaced the branch paradigm, causing teller employment to collapse.
- Tech Support Scammers Stole $85,000 From Him. His Bank Refused a Refund. - The New York Times
A retired lawyer lost $85,000 in a tech support scam, and Citibank refused a refund, illustrating the growing problem of such fraud.