The internet ruined customer service. AI could save it.

kept by eddie mar 19

AI collapses the cost of high-quality customer attention, enabling every business to offer personalized, concierge-level service and turning support into a revenue driver.

Data is your only moat
The article argues that data collected from user adoption is the only sustainable moat for AI applications, with easy-to-adopt, easy-to-solve use cases being value traps for startups.
also on Decagon, #enterprise, #startups, #business-strategy
Institutional AI vs Individual AI - by George Sivulka
Individual AI tools boost personal productivity but fail to improve firm-level outcomes until organizations redesign their processes and coordination structures around AI.
also on Decagon, #enterprise, #business-strategy, #ai